Institutional Regulatory Architecture

Regulatory Compliance & Grievance

Surplo is operated by Aureva Capital Private Limited, an AMFI-registered Mutual Fund Distributor (ARN-346247). Our operations follow strict adherence to SEBI statutory guidelines, AMFI Code of Conduct, and investor grievance redressal mechanisms.

CIN: U66190MH2025PTC460862•AMFI ARN: 346247•APRN: APRN0797924

Statutory Registrations & Licenses

Corporate Entity
Aureva Capital Private Limited
CIN: U66190MH2025PTC460862
AMFI MFD & SIF Registration
ARN-346247
APRN: APRN0797924
Startup India Registration
DIPP232750
Government of India Recognized
Principal Officer
Smita Sahai
smita.sahai@aurevawealth.com

Investor Grievance Escalation Matrix

We take investor service and dispute resolution seriously. If you have any complaints or issues regarding transactions, portal access, or statement reporting, please follow our formal 3-tier escalation structure:

L1
Level 1: Client Support Desk
Direct your query to our customer desk at support@aurevacapital.com. Expected resolution turnaround time is within 24 to 48 business hours.
L2
Level 2: Principal / Compliance Officer
If your concern is not resolved within 3 business days, escalate to the Principal Officer: Smita Sahai (smita.sahai@aurevawealth.com).
L3
Level 3: SEBI SCORES Portal & SMART ODR
If your grievance remains unaddressed within 30 calendar days, you may lodge a formal complaint on the official SEBI complaints redress system or initiate online conciliation:
Lodge complaint on SEBI SCORESSMART ODR Dispute Portal

Non-Custodial Capital Safety Architecture

Surplo maintains a zero-custody architecture. Surplo never touches, pools, or holds client funds.

  • Mutual Fund Settlements: Funds transfer directly from your corporate bank account to the Indian Clearing Corporation Limited (ICCL / NSE Clearing)or the AMC's escrow collection account.
  • Corporate Bonds: Secondary market trades settle via Clearing Corporation accounts (CCIL / ICCL) with direct delivery of ISINs into your corporate Demat account (NSDL / CDSL).
  • Folio Ownership:All folios, units, and bond certificates are registered directly in the corporate entity's name and can be verified anytime on RTAs (CAMS, KFintech) or depositories.